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Business Process Outsourcing


Business process outsourcing (BPO) is the contracting of a specific business task, such as payroll, human resources (HR) or accounting, to a third-party service provider. Usually, BPO is implemented as a cost-saving measure for tasks that a company requires but does not depend upon to maintain their position in the marketplace.

BPO services at Arrange Systems Pvt. Ltd.

Two categories BPO is often divided into are back office outsourcing, which includes internal business functions such as billing or purchasing, and front office outsourcing, which includes customer-related services such as marketing or tech support.

Back office outsourcing offers organizations services to help manage tasks like data entry, data management, surveys, payment processing, quality assurance and accounting support. Back office tasks are integral to a company's core business process and help keep business running smoothly.

Our Front office outsourcing services deal with customer interactions. Examples of front office tasks include phone conversations, email, fax and other forms of communication with customers. Front office outsourcing providers' service lists include:

Telemarketing service

Customer service/support

Technical support/help desk

Appointment scheduling

Inbound/outbound sales

Market research service


We provide BPO services to multiple industry with clients across key industry verticals including Telecom, Banking & Financial services, Healthcare, Lifestyle, Insurance, Manufacturing, Media & Entertainment, Retail, Travel & Leisure, State Governments & PSUs, Automobile, Petroleum, Web Portals, Transaction Processing, Food & Beverage, Consumer Durables and more.

“You need the talent, you are having a real tough time, and you don’t want to build the infrastructure & have liabilities – RPO is the best fit for this”

What We do


Inbound Process: It is a business’s objective to grow and succeed. Hence, having successful inbound call center agents is a must. Call center agents are very important to the business. They can also make or break it. That is why it is very important that business process outsourcing companies who front lines inbound call center agents must be able to earnestly train and add knowledge to them. Being a startup BPO Company, we always focus on client satisfaction and commitments. We are a small outsourcing firm in odisha, but we are smart and Agile. Also we will be finding our larger space in Bhubaneswar Soon for building 1000+ seated BPO unit under one roof to support telecom, government agency, energy company, ecommerce company, education & healthcare company globally.

Outbound Process: Arrange Systems creates an impact to its clients by designing, transforming, and implementing smart business operations that will help our clients identify new customers and evaluate risks and create strategies that will improve and enhance customer experience management and support, and improve cross and up-selling as well.

Comprehensive Marketing: This is our unique service. Most of the entrepreneurs want to scale up the business to new heights. But the question is Time. Are they really have enough time to do all this sales & Marketing related activities ?. NO. We help the company to solve all the marketing related problems and increase the revenue of business by doing comprehensive marketing.

Data Management: Another significant element of Business. Without MIS(Management information system) we cannot understand the profit and loss status of the business. Also, managing & Maintaining Data is like keep the system clean. We support in managing the data, maintaining the data, preparing customized format, Automation, provide the relevant database.

Verification & Quality: No business is an island. Arrange Systems believes in providing you a service that will help you do more, get better results, potentially grow while not having to spend so much on these business service solutions. Tailored to your needs and capacity as a business or entrepreneur, we offer affordable Verification assistance and back office support.

Customer Service & Email Support: Our team of experienced Customer Service Specialists are trained to become your official friendly brand ambassadors. Arrange Systems Customer Service and Help Desk services are a combination of creative conceptualization, careful planning, clear and concise communication and implementation. The best customer service company in Chennai.

Inside Sales: Any Business needs the client. We target the end result, our experienced sales agent reaches your targeted customers and bring quality business.

Our Services Category


We have Highly Equiped Infrastructure to handle any type of process. Our infrastructure includes 100+ Workstations, 24x7 Mult channel Service, Biometric & CCTV Surveillance, Advanced Firewalls, Ericsson MD110 & Solidus eCare, C-Zentrix Platform, Blended ACD, Inbuilt IVR & Voice mail. We offer world-class customer support solutions, back office & consultancy services

We handle voice, non-voice & consulting process for Private sector, PSU and Government Sector agency. We deliver the entire spectrum of business process management (BPM) services.

Our Voice Process

Customer support

We have professional with good communication skills to handle outbound/inbounds call process for client outsource process. We have very affordable price structure for clients in domestic or international locations.

Technical support

We have experts to guide on technology that can bring a backbone for building huge customer base. Our tech experts are based on technology and domain expertise. Our technical team handles process on multiple business domains.

Booking

We handle appointment booking, event booking process for clinets at very affordable price. Our booking services for clients helps to make their process easy.

Collection


Our Non-Voice Process

Customer care - Chat/ Email

IT Support

Billing

Data processing


Our Consulting Process

Credit/ Debit/ Prepaid card programme management

E-commerce programme management

E-wallet programme management

E-governance programme management